If files are not consistently synchronizing from Syncplicity to Google, there are a few things to check to verify Syncplicity may not be able to synchronize your files with your Google Docs account. To troubleshoot synchronization with Google Docs you will need to:
- Verify files are being properly synchronized into the Syncplicity cloud
- Verify your Google Docs Sync configuration
- Verify your Google Docs and Google Apps account
- Verify the files being uploaded are supported by Google Docs
- Verify that the file names are in Roman characters
Step 1: Verify files are being properly synchronized into the Syncplicity cloud
In order for files be to synchronized to Google Docs, the files must first be stored within your Syncplicity account. To verify files are being successfully synchronized into your Syncplicity account, log-in to your account at http://my.syncplicity.com. Click on the Files tab and then click on the name of the folder which you are synchronizing to Google Docs. Verify that the content in that folder matches what is being synchronized to your computer and what you expect to be in the folder.
If files are not synchronizing properly into your Syncplicity account, view the following guides for Troubleshooting Windows Client Issues or Troubleshooting Mac Client Issues depending upon which client you're running.
Step 2: Verify your Google Docs Sync configuration
Ensure that you have Syncplicity configured to synchronize the correct Syncplicity folder with the correct Google Docs account. To do so, log-in to your account at http://my.syncplicity.com and click on the Google Docs tab. Click on the Configure synchronization link on the bottom right and verify that your configuration is set properly. The typical configuration for these settings is to Microsoft Word 97-2003 Document for Documents, Microsoft Excel 97-2003 Workbook for Spreadsheets, and Microsoft PowerPoint 97-2003 Presentation for Presentations. We don't recommend you change these defaults unless you are an advanced user.
Note: Setting a file format to Do Not Convert requires a Google Apps Business account. Files which are office documents will always upload without being converted by Google so they will not be editable within Google Docs and documents created within Google Docs will not synchronize back down to your computer as office documents since they will not be converted.
After you have verified your configuration, click Save if you have made any changes.
After verifying your synchronization configuration settings, click on the Google Docs tab once again and click on the Re-link with Google Docs button and follow the authentication process to verify and re-authenticate against the Google account that you are synchronizing with as well as the folder that you are synchronizing to Google Docs.
If you need help through this process, you can learn more about configuring your account to sync with Google Docs.
Step 3: Verify your Google Docs and Google Apps account
Standard Google Accounts, Google Accounts with paid storage, free Google Apps accounts, and Google Apps for Education accounts are all prohibited by Google from synchronizing any file which cannot be converted into a native Google Docs document.
Not sure what type of Google Apps account you have? Ask your administrator for your account to tell you what edition you have. If you are the administrator, log-in to your administrative panel at http://www.google.com/a/<domain_name>, replacing <domain_name> with your Google Apps domain name, such as "example.com". Once logged-in, click on Domain Settings and then Account information. Next to Account type, is your account type. Google Apps for Business accounts will have the full name "Google Apps for Business" spelled out.
You will also want to ensure that you are not over quota - Google Apps accounts are limited to 1GB of total space for stored files. This is different from your mail storage which is typically a much larger number. To check your quota, log-in to Google Docs with your user name and password and click the Upload... button. The screen that appears will tell you how much of your quota is currently being used. If this is at or near 100%, Syncplicity will be unable to store more data into Google Docs which will prevent synchronization.
Step 4: Verify the files being uploaded are supported by Google Docs
Not all files can be stored within Google Docs. Only the files on this list be can be synchronized with Google Docs unless you have a Google Apps for Business account. In addition, regardless of the type of account you have, Google has a set of restrictions on what files can be uploaded into Google Docs. A list of files that cannot be uploaded into Google Docs is available in the following document: Google Apps and Google Docs Sync Limitations.
If you have a non-Google Apps for Business account, if a file is on either list above, the file cannot be synchronized to Google Docs. If you have a Google Apps for Business account, if the file is affected by the Google Docs sync limitations, the file cannot be synchronized to Google Docs. In any case where Google Docs is unable to handle a given file, your Syncplicity account itself is unaffected as it does not have these limitations. Files will continue to be synchronized, backed up, and stored within your Syncplicity account.
Note: As of today, Syncplicity does not synchronize deletions, moves, and renames between Syncplicity and Google Docs. We're actively working with Google to address some concerns we have around adding this feature to the Google Docs application.
Step 5. Verify that the file names are in Roman characters
Google Docs does not support cyrillic characters, and may appear as weird boxes or dashes or simply garbled. This is a Google Docs limitation. For now, it is best to work with Roman characters in your file names.
