To reduce help desk costs and improve supportability, Administrators can remotely view and modify any user’s configuration and perform any action a user can perform on behalf of a user. There are two levels of user management.
Access and Modify User Account information for a User
In the first level of user management, user account information and all operations which do not involve access or interaction with a user’s files are available.
- Sign into Admin Syncplicity account at my.syncplicity.com
- Click on the Console tab
- Click Manage User Accounts from the list on the left.
- Find and click on the user you need to administer. The following screen will appear with the selected user’s account information:
This screen displays basic information about the user, as well as which folders are being protected and synced, shared from, and shared with others so an Administrator can view not only folders being managed but also the data flows. By clicking the appropriate Manage link, the user’s folder and share configuration can be centrally modified here. To update a user’s basic information such as their name or password, click on the Update user profile link on the upper right.
Impersonating a User
Company administrators have the ability to impersonate different company employees. With impersonation, the admin can see and interact with the website as the user sees it in order to better troubleshoot any issues, perform actions on behalf of the user, or help remotely walk a user through actions over the phone.
Note: This is the only area within Business Edition where an Administrator has access to a user’s files and file names. For security reasons, when a user account is impersonated, an e-mail is sent to the company account owner, the admin who did impersonation and user who was impersonated to notify them of the impersonation.
To impersonate a user:
- Bring up a user’s account by following the steps above for accessing and modifying a user’s account.
- Click on the Impersonate user link
- You will now view the console as that user and can take actions on their behalf.
To finish impersonating a user, simply click the Return to Console text in the orange banner across the top of the screen.
