An administrator can remotely restore any backed up file or previous file version on behalf of a user by using the Impersonate feature. Company administrators have the ability to impersonate different company employees. This allows the admin to see the interface as the user sees it, and help troubleshoot any issues that may be occurring.
To impersonate a user:
- Sign into an account with Administrator privileges on the Company account at my.syncplicity.com
- Click on the Console tab
- Click user accounts from the features list on the left
- Find the user you with to impersonate and click on their name to open their user information
- Click the Impersonate user link - note that impersonating user will send an email to that user.
- You can now view the console as that user. Follow the same steps above that a user would perform to restore folders and files to do the restoration on their behalf. Click here for instructions.
- To finish impersonating that user, simply click the Return to Console text in the orange banner across the top of the screen.
Note: When impersonating an account, for security reasons, the impersonated user will receive an e-mail notification of the impersonation session.
