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Troubleshooting

Common Issues

Descriptions (and resolutions) for common Syncplicity error messages and other common issues. 

 

Access Setup

Instructions for setting up Syncplicity to best work behind a firewall. 

 

Trace Logs

Diagnose sync issues by reviewing trace log diagnostics. 

 

File Type Exceptions

There are certain file types that Syncplicity can't work with, outlined in this section.

 

Contact Support

Still stuck? Work with the support team to resolve your Syncplicity issues.