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Business Console

  1. Access Console
  2. Add Employees
    1. Step 1: Employee Information
    2. Step 2: Syncplicity Folders
    3. Step 3: Sharing and Collaboration
  3. Manage Employees
    1. Impersonate Users
  4. Disable/Enable Users
    1. Delete Users
  5. Organization Policy
    1. Account Preconfiguration
    2. External Shared Links
    3. External Shared Folders
    4. Update Policy
  6. Request Phone Support

 

Looking for help? Subscribe to Syncplicity's Business Edition with Premier Support for guaranteed response times and phone support!

 

Access Console

Once you have signed up for the Syncplicity business product, you can access the administrator's console by going to my.syncplicity.com and clicking on the Console tab.

 

Add Employees

The Syncplicity business product allows company administrators to add employees to the company account. This allows the company employees to share documents, collaborate, and backup their content. To add employees:

 

Step 1: Employee Information

  1. From the main page of the business console, click the Add new users link on the right side of your screen
  2. Type in your user's name, email address, and set a password for this employee. At this point you can also set an employee to have administrative permissions.

Step 2: Syncplicity Folders

  1. Pick the Syncplicity folders you'd like to associate with your employee's account. These folders will be synchronized and backed up on your employee's computers by default. Special folders are folders that most computers have. Administrators can set these folders to be synced automatically.
  2. You can also create new, empty Syncplicity folders that will appear under the Documents folder. These folders can sync and backup additional files and can be shared with others. Custom Folders can be used to sync additional files with Syncplicity.
  3. Click on Add a new folder to create an additional folder
  4. Enter a name for the new folder
  5. Click OK

Step 3: Sharing and Collaboration

  1. Now that you've created your employee's account and pre-configured their Syncplicity folders, decide which shared folders this employee should be part of by selecting a permission level from the drop down boxes. Readers can view content, but cannot edit or otherwise change it. Collaborators can view and edit content, which will then sync back to the company account.

 

Manage Employees

Once employees have been added to a Syncplicity business account, a company administrator can use the Manage User Accounts area to help troubleshoot with users or to maintain user accounts.

 

Impersonate Users

Company administrators have the ability to impersonate - or log in as - different company employees. This allows the admin to see the interface as the user sees it, and help troubleshoot any issues that may be appearing. To impersonate a user:

  1. Sign into your Syncplicity account at my.syncplicity.com
  2. Click on the Console tab
  3. Click Manage User Accounts from the taskbar on the right
  4. Find the user you with to impersonate
  5. Click the Impersonate link
  6. You will now view the console as that user. To finish impersonating that user, simply click the Return to Console text in the orange banner across the top of the screen.

 

Disable/Enable Users

When an employee should be tempoarily moved from access, a company administrator can disable their account. This means that the employee will no longer be able to access company files. To disable an account:

  1. Sign into your Syncplicity account at my.syncplicity.com
  2. Click on the Console tab
  3. Click Manage User Accounts from the taskbar on the right
  4. Find the user you with to modify and click on their name
  5. Click the Disable link
  6. You can enable an account at a later time by simply clicking Enable.

 

Delete Users

When an employee has left a company, a company administrator can delete their account. This means that the employee will no longer be able to access company files and can no longer sign into their Syncplicity account. To delete an account:

  1. Sign into your Syncplicity account at my.syncplicity.com
  2. Click on the Console tab
  3. Click Manage User Accounts from the taskbar on the right
  4. Find the user you with to modify and click on their name
  5. Click the Delete account link

 

 

Organization Policy

This section of the business console allows company administrators to set core company policy for the use of Syncplicity in their organization:

 

Account Preconfiguration

  • Accounts are preconfigured: This setting means that the company administrator chooses which folders Syncplicity syncs. This settings is great for syncing company critical documents, like HR manuals, training documents, or product documentation
  • Accounts are manually configured: This settings allows the individual employees to choose which folders they wish to have synced. This setting works well for company's syncing and sharing project or group documents.

External Shared Links

  • Allow: This setting allows company users to share links to documents with external (non-company) users.
  • Disallow: This setting prevents company users from sharing links to documents with external (non-company) users.

External Shared Folders

  • Allow: This setting allows company users to share folders with external users.
  • Disallow: This setting prevents company users from sharing folders with external users.

Update Policy

  • All Updates: Syncplicity will automatically install any product updates on all company computers.
  • Recommended Updates: Syncplicity will automatically install only critical updates on all company computers.
  • No Updates: Syncplicity will not automatically install new updates. This may mean your users are using an outdated version of Syncplicity.

 

Request Phone Support

Subscribers to Syncplicity's Business Edition with Premier Support are able to request phone support. To start a phone session, follow the steps below:

  1. Sign into your Syncplicity account at my.syncplicity.com
  2. Click on the Support tab
  3. Click on Contact Support
  4. Fill out the support form - let us know what your case is about so we can preliminary investigate your issue
  5. Check the I would like phone support follow up checkbox
  6. Enter in your phone number
  7. Click Submit

Your Syncplicity support representative will get back to you within 60 minutes Monday-Friday, 7am-7pm PDT.

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